Customer-centricity is the discipline of attempting to see things from the customer’s viewpoint rather than from your own and the goal is to keep the customer’s viewpoint and the customer’s ultimate wellbeing at the center of everything a company does.
Course Features
Lectures2
Quizzes0
Duration50 hours
Skill levelAll levels
LanguageEnglish
Students27
AssessmentsYes
Curriculum
Curriculum
Customer Centricity 2
Customer Centricity means putting your customers and their needs at the center of your organization, and consistently supporting that perspective through your people, culture and how you do business